Skip to content

Customer Care

Contact Us:

  • By Email

    For questions, comments, problems or concerns with one of our products, please send an email to consumers@jakks.com.

    Please be sure to include your name, address, phone number, product name, item number and description of the problem you are experiencing. If you are under 13 years of age, please have your parent contact us and provide this information.

  • By Phone

    You may contact us at:

    • 1-877-875-2557 (toll-free, North America only) or
    • 1-909-594-7771

    We are available Monday through Friday, 7:00 AM – 3:30 PM Pacific, excluding holidays.

  • By Mail

    For all customer support requests, you may write us at: JAKKS Pacific, Inc.Consumer Relations21749 Baker ParkwayWalnut, CA 91789

    Please be sure to include your name, address, phone number, product name, item number and description of the problem you are experiencing. If you are under 13 years of age, please have your parent contact us and provide this information.