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Time Limit on Returns

Products must be returned within 30 days of the processing date on the order packing slip to receive a refund to the payment method used on Products must be returned in new or gently used condition.


Payment Credit

Products returned will be refunded to the original credit card used on JAKKSstore is not responsible for product damage during shipping. If shipping damage occurs, contact the carrier.


Returning your Order

Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

JAKKSstore Returns Center
JAKKS Pacific, Inc.

Order #

JAKKSstore Team
21749 Baker Parkway
Walnut, CA 91789



  1. Securely pack the item(s) in the original packaging.
  2. Please include the original packing slip and a note explaining the reason for your return.
  3. Returns must be postmarked within 30 days of original receipt.
  4. Clearly label the package for return using the following address:

 Should you need to reach us by phone, please call: 1-877-875-2557 (toll-free, North America only). Representatives are available Monday - Friday, 7:30 AM - 4:30 PM Pacific Time (GMT – 8), excluding holidays.


Refunding Shipping Fees

Initial shipping charges are refunded only if the product is damaged or shipped to an incorrect address by JAKKSstore. Return shipping charges are the responsibility of the purchaser. JAKKSstore does not accept CODs.


Returns Notification

For products returned to the MorfBoardi Returns Center, we will notify you via email when we have processed your return and issued a refund. You can also login to your account, click on Order Status and look up your order for the return status.


Returns Processing Time

Please allow 30 business days for receiving and processing of your online order return. The return credit will appear on your account within 7-10 business days after processing your return. The return credit will appear on your credit card statement within two billing periods, depending on your billing cycle.


Coupon Codes

Unfortunately, we are unable to return the coupon code you used for your purchases.