Time Limit on Returns
Products must be returned within 30 days of the processing date on the order packing slip to receive a refund to the payment method used on JAKKSstore.com. Products must be returned in new or gently used condition.
Products returned will be refunded to the original credit card used on JAKKSstore.com. JAKKSstore is not responsible for product damage during shipping. If shipping damage occurs, contact the carrier.
Returning your JAKKSstore.com Order
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
JAKKSstore Returns Center
JAKKS Pacific, Inc.
21749 Baker Parkway
Walnut, CA 91789
- Securely pack the item(s) in the original packaging.
- Please include the original packing slip and a note explaining the reason for your return.
- Returns must be postmarked within 30 days of original receipt.
- Clearly label the package for return using the following address:
Should you need to reach us by phone, please call: 1-877-875-2557 (toll-free, North America only). Representatives are available Monday - Friday, 7:30 AM - 4:30 PM Pacific Time (GMT – 8), excluding holidays.
Refunding Shipping Fees
Initial shipping charges are refunded only if the product is damaged or shipped to an incorrect address by JAKKSstore. Return shipping charges are the responsibility of the purchaser. JAKKSstore does not accept CODs.
For products returned to the MorfBoardi Returns Center, we will notify you via email when we have processed your return and issued a refund. You can also login to your JAKKSstore.com account, click on Order Status and look up your order for the return status.
Returns Processing Time
Please allow 30 business days for receiving and processing of your online order return. The return credit will appear on your JAKKSstore.com account within 7-10 business days after processing your return. The return credit will appear on your credit card statement within two billing periods, depending on your billing cycle.
Unfortunately, we are unable to return the coupon code you used for your purchases.